Advantage of Online Banking
|Monitor your account through detailed transaction history. Track pending and approved transactions within all of your accounts to get the most updated balances. And because the information is displayed in real-time, you can be aware of activity to help keep your accounts secure from fraud.
Enroll in Mobile Banking. Do your banking on the go – when it’s convenient for you! To get started, simply download the Community Bank Mobile App from your iPhone or Android.
Enroll in eStatements. Community Bank offers an easy and convenient way to receive your bank account statements with eStatements. An eStatement is an electronic version of your statement with images available online via our secure website.
View previous eStatements. Retrieve 24 months of statement history – with only a few clicks! View, print, or save your statements as a PDF document for reference.
Transfer money between Community Bank accounts. Transferring money same-day between Community Bank accounts or schedule one-time and recurring transfers so you don’t have one more thing to remember.
Request Stop Payment. Great tool for those times when you cancel a purchase after having put the check in the mail or when you send a check to a company and receive an alert that the check was misplaced. Easily stop the payment directly online!
Pay Bills. We know your time and money is valuable; save both with free Bill Pay! There’s no longer a need to write checks, seal envelopes, and purchase stamps to pay your everyday bills. Schedule one or multiple payments, set up auto-payments, or simply pay a bill immediately. Enjoy banking on-the-go, anywhere you are, anytime you choose.
Consumer Online Banking Guide
Online Banking FAQs
How do I sign up for online banking?
To sign up for online banking please click here to fill out an enrollment form or stop in and see one of our personal bankers.
How do I sign up for eStatements?
You can easily and quickly sign up for eStatements from online banking. Once signed in to online banking, click on Profile on the top right menu. Scroll down to find Electronic Statements and click edit. Choose which accounts you wish to receive eStatements. Read through the terms of agreement, click I agree at the bottom of the page and then click submit. To unenroll in eStatements and receive paper statements contact any Community Bank location.
How do I view my online statement?
To view your online statement log on to online banking. Choose the account you wish to view from the Home page or choose Accounts and select the account from the drop down tab. Click on Documents. Choose the account and date range for the statement and click Submit.
Can I view check images online?
Yes, checks images are available for viewing. When viewing account transactions, any available checks to be viewed will be shown in blue. Click on the description (Check #) to view the check.
How do I know how much history is available for an account?
Currently, you are able to see transaction history for the past 15 months. You are able to view statements March 25, 2017 and forward. Please contact the bank if you need to view your statement prior to March 25, 2017.
Can I transfer funds from one account to the other?
Yes, the Transfer page allows you to quickly transfer funds between two of your online banking accounts. You can choose to make a one-time immediate transfer, a one-time future-dated transfer, or a recurring transfer. All transfers must be made before 5:00 pm to process on today's business day. Any funds transfer requested after 5:00 pm will be processed on the next business day.
Can I reorder checks online?
Checks cannot be ordered online. Please contact a Personal Banker at one of our locations to place an order for checks.
How do I create a categorized report for my account?
1. Login to Community Bank Online Banking
2. Choose which account you would like to create a categorized report
3. Once in that account, click on the gray categorize button directly underneath your account header
4. From there you can select a date range, customize your transactions as to which category you would like them assigned to and generate your report
Person to Person Payments. Securely send and receive money the easy way with Community Bank Popmoney. All you need is a person’s email address or mobile phone number. Popmoney is available exclusively through Community Bank Personal Online Bill Pay.
- eGreetings make sending money to friends and family fun
- Contacts can be imported from popular mail services
- Your profile information is accessible from a centralized “To Do List”
- Future-dated and recurring payments can be scheduled with ease
- One contact can be tied to multiple email addresses
- Minimum fee $0.75
- Customer Support 1-877-675-6378
About Popmoney FAQs
What can I use Popmoney for?
Popmoney is easy and convenient for you and the people you send money to. They can simply receive the money into their bank account online. The following are just a few of the convenient ways that you can use Popmoney:
- Send money to your child at college
- Send a gift to family and friends
- Reimburse friends for that fun outing
- Pay your babysitter or your lawn care service
- Pay rent to your landlord or roommates
What are the statuses?
Below is a list of all the possible statuses and their definitions:
On Hold: The payment was placed on hold because the sender failed verification when attempting to schedule the payment. Please call (844) 753-7439 to remove the hold.
Pending: If this is a payment you sent, the recipient was notified of this payment. The funds will be withdrawn from your account the next day. If this is a payment you received, the payment is being processed and the funds will be deposited into your account within three business days.
In Progress: If this is a payment you sent, the recipient was notified of this payment and the payment is being processed. If this is a payment you received, the funds are being processed and will be deposited into your account within three business days.
Failed: A payment may fail due to one of the following reasons:
The recipient is unable to validate access to the mobile phone as provided by the sender.
The funds could not be deposited into the account provided by the recipient.
There are insufficient funds in the account to cover the amount of the payment.
Stopped: The sender stopped the payment after the send date. The funds are returned to the sender's account.
Expired: The recipient has ten days from the send date to provide instructions on how to deposit the payment. After the payment expires, the funds are returned to the senders account.
Completed: The payment has successfully been deposited into the recipient's account.
Active: The payment plan has been scheduled. It will be processed per your instructions when the send date arrives.
Cancelled: The payment or payment plan was cancelled by the sender.
Do I need to verify my email address and phone number?
Verification of your email address and phone number may be required for security reasons. Entering the correct verification codes ensures that you have access to your email and phone. You may also be asked to verify your mobile phone in the future to send and receive payments.
What are the fees?
What are the fees for sending money?
The fees, if any, are shown when you select a delivery option.
Do I pay a fee if my request is not paid?
No. Fee will be deducted only If you receive a payment. No fee will be charged if the request is not paid.
Is there a fee for paying a request or invoice?
There is no fee for paying a request or invoice.
Why would I want to add multiple email addresses or mobile numbers that I own?
By adding multiple email addresses or mobile numbers, you can choose to receive payments made to any of them. For example, this is helpful for individuals who have separate email addresses or mobile numbers for personal friends and work colleagues.
Why are my contacts' email addresses accounts suspended or on hold?
For your protection, your contacts' email addresses, accounts in Popmoney may be placed on hold or suspended for various reasons. For example, if you fail verification when attempting to send money to them, this would result in a hold. Please call (844) 753-7439 to remove a hold or suspension.
How do I add a contact?
There are two ways to add a contact:
- Click on the Contacts tab and click on the Add Contact button. Enter the required fields and click Save.
- Click on the Add New Contact link in the drop-down list that appears when you click on the To field. Enter the required fields on the popup window and click Save.
Sending Popmoney FAQs
How does Popmoney work?
To send money, log in to your online banking account and look for Popmoney. Send money to anyone using their email address or account information. You will be notified when the transaction is completed.
What are the different ways I can send money?
You can send money to someone using their email address, mobile number or account information:
Email address: your contact will receive an email with instructions on how to direct the payment into his or her account or how to pay the request.
Mobile number: a text message will be sent to the recipient on your behalf with instructions on how to direct the payment into his or her account or how to pay the request. You may want to tell your contact that standard message and data rates may apply.
Account information (routing and account number): the money will be deposited directly into your contact's account. You will also have the option to send an email to your contact.
Will my account information be shared with the recipient?
No, your account information will not be shared with the recipient. The recipient will only see your first name, last name, and the message you wrote for the payment. When you send a payment to an email address, the recipient will also see your email address. Similarly, you will not be able to see the recipient's account information.
Can I send money internationally?
No, currently you can only use Popmoney to send money within the United States. If you send a payment to your contact's email or mobile, your contact will be required to provide a US bank account to receive the funds. Otherwise, the payment cannot be processed and the funds will be returned to your bank account.
When will funds be deducted from my account?
If you make a payment before 7:00 p.m. Pacific time on a business day, the funds will be debited from your account on the same day. You should see the transaction on your financial institution statement the following day.
If you make a payment after 7:00 p.m. Pacific time or on a non-business day, the funds will be debited from your account on the next business day.
Why am I asked to enter a message to the contact?
A personal message helps to give your contact confidence that they are receiving a payment from someone they know. It is also your opportunity to communicate the purpose of the payment.
Requesting Money FAQs
How does Popmoney work?
When someone sends money to you, you will receive an email or text message. If your financial institution offers Popmoney, you can log in to your account and direct the funds there. If your financial institution does not offer Popmoney, you can provide your account information at Popmoney.com, and your money will be sent to that account. If you do not provide your account information, the payment will be automatically returned to the sender's account. Money sent directly to an account will be automatically deposited. No action is required by the recipient.
What are the different ways I can request money?
You can request money from someone using their:
name and email address: your contact will receive an email with instructions on how to pay the request
name and mobile number: a text message will be sent to the recipient on your behalf with instructions on how to pay the request.
Can I request money from multiple contacts at a time?
Yes. You can request money from multiple contacts by entering their phone numbers or email address in the "From" field. You can also request or specify different amounts from different people in the same request.
Paying a Request FAQs
Why do I have limits on payments?
For your protection, limits have been created on how much money and how many payments can be sent during various time periods. You can click the help icon next to the Amounts field to view your available limits.
Can I create a payment with a future date?
Yes, Popmoney allows you to schedule one time or recurring future payments.
Can I pay an amount different from what is requested?
This depends on the type of request that you have received. If the requestor is seeking a fixed amount, you will not be able to change it. If the requestor agreed to accept a partial payment, you will be able to change the payment amount on the payment screen. Please note that you can only pay an amount equal or less than the amount requested. You cannot pay more than the requested amount. Once you make a payment on the request, the request will be closed. You can view this payment in your Activity.
Why did my transaction fail?
A payment may fail due to one of the following reasons:
- The recipient is unable to validate access to the mobile phone as provided by the sender.
- The funds could not be deposited into the account provided by the recipient.
- There are insufficient funds in the account to cover the amount of the payment.
Can I edit / stop / cancel payments?
Stop a payment after the send date:
You can stop a payment anytime after the send date if the payment has not been deposited into the recipient's account. To stop a payment, go to Activity and click the Stop Payment button. You will not see the Stop Payment button if the option is no longer available.
You may cancel a payment anytime before or on the send date. Your contact will be notified if you cancel a payment after a payment notification has been sent.
Editing and canceling a future-date payment:
You can edit or cancel a future-dated payment anytime before the send date. You can only edit certain fields, which include Send Date, Amount, Subject Line, Personal Message, and My notes. You can also stop a payment anytime after the send date if the payment has not been deposited into the recipient's account.
I do not see any amount for the request. What do I do?
The requestor has decided to let you choose the amount you would like to pay. However, the maximum amount you can pay may be subject to maximum transaction limits.
I have paid the request, but the requestor is saying he has not received the money. Should I pay again?
It takes 3 business days for the requestor's account to be credited, after you have made the payment. The requestor can check the status of the payment by going to the Activity section of Popmoney.
Where can I find Received Requests and Invoices?
All unpaid money requests and invoices are listed in your To Do List in the Overview tab.
I am no longer able to see a request I received. Where can I find it?
All requests expire within a specified time (typically 30 days) and will disappear from your list. If you did not pay earlier and would like to pay, the requestor will have to send a new request.
What do I do if I do not want to pay the request?
You have the option to reject the request. Click on the details of the received request and select the reject option. You have the option to send a message to the requester when you reject the request. Note that if you do not take any action, the request will eventually expire (typically in 30 days).
Where do I view and edit future–dated payments and recurring payment plans?
To view or edit future-dated payments and recurring payment plans, click on the Scheduled Payments tab.
I received a Popmoney notification requesting money to my email or mobile. However, I do not see the request in my To Do List. What do I do?
If you do not see a Request or Invoice that you are expecting, this is most likely because you have not added the email address or mobile number to which the request was sent. Have you added this email address or mobile number? If not, go to Preferences to add and verify it. Once you are done, you will be able to see the request immediately.
I have already paid the invoice via check. What do I do?
If an invoice is paid outside of the payment service (e.g., via paper check or bill pay), you can manually mark the invoice as paid. This will move the invoice from 'unpaid' to 'paid' which will be reflected in the Activity section within Popmoney.
If the sender has provided the wrong mobile number, or I cannot receive text message at this phone, what should I do?
Please call the sender to edit the mobile number. The sender can edit the mobile number by clicking Activity and editing the transaction. Do not attempt to deposit this payment! The funds will be returned to the sender if you are unable to verify access to the mobile number.
Receiving Money FAQs
What is Automatic Deposit?
Automatic Deposit is the easiest and fastest way to receive money. It allows you to designate one account into which payments from all participating financial institutions will be automatically deposited. After selecting this option, there is nothing more for you to do. You will be notified of incoming payments by email or text message, and all payments will be sent into your selected account. You can edit automatic deposit settings in Preferences.
Why don't I see a payment that I'm expecting?
If you are expecting a payment and you do not see it in your Incoming Payments, this is most likely because you have not added the email address or mobile number to which the payment was sent. Have you added this email address or mobile number? If not, go to Preferences to add and verify it. Once you are done, you will be able to see the payment immediately.
Why am I asked to verify my mobile number to deposit a payment sent to my email address?
As a security precaution, the sender provided your mobile number when they scheduled the payment. You need to verify access to this mobile number in order to confirm your identity and receive the funds.
When will funds be received?
This depends on the delivery option selected by the sender. If the sender has selected 3-Day or Standard delivery then the recipient will receive the funds 3 business days after accepting the payment. If the sender has selected Next Day or Express delivery then the recipient will receive the funds 1 business days after accepting the payment.
If the sender does not have an option to select a delivery speed, funds will normally be available to the recipient on the next business day if you are sending money to someone who has used Popmoney and has selected the Automatic Deposit option. Funds will also be available on the next business day if you have provided your contact's account information.
In some cases, like when you have exceeded payment limits, the funds will be available in three business days.
Why didn't Automatic Deposit work for an incoming payment?
There are two reasons why automatic deposit may not work for incoming payments:
First, the payment might not have been sent to an email address or mobile number in your profile. You can click Preferences to add and verify additional email addresses or mobile numbers.
Second, as an extra security precaution, the sender is sometimes required to provide your mobile number when they schedule a payment. You need to verify access to this mobile number in order to receive the payment.
What happens when a payment someone sent me expires?
You have ten days from the send date to deposit a payment. When a payment expires, the funds are returned to the sender. After a payment expires, you will have to contact your sender to request another payment if you still wish to receive the funds.
Quickbooks / Quicken
Web Connect allows you to maintain your bank records with one click of the mouse! Just open your accounting software and import your bank activity with a click! Everything self-populates into the proper category, streamlining your accounting duties quickly and efficiently.